Exchanges & Returns
Beaded Bracelets & Necklaces:
We are proud to offer custom sizing on all beaded bracelets and necklaces for a perfect fit. Due to the high variety of wrist sizes and necklace lengths we don’t produce these in bulk beforehand. Therefore each single beaded piece is made for you in our studio in the UK after you place an order to make sure you receive the right size. If you’re not sure about your wrist size or what necklace size to order please check out our Sizing Guide or Contact us for more information.
If by any chance the ordered size doesn’t fit we’re pleased to offer a free resizing up to 14 days after purchase. Packaging and posting the item to us is at customer’s expense.
We are happy to resize more than once if needed but further alterations will be subject to charge.
For resizing or exchanges please contact us at email@example.com
Bangles, Rings & Sterling Silver Necklaces:
All our solid bangles, rings and sterling silver necklaces are made in standard sizes. In case you have ordered a wrong size we’ll be happy to exchange it if you contact us in 14 days after purchase. All exchanges are subject to availability.
For hygiene reasons we cannot accept exchanges or returns on earrings.
In the unlikely event of receiving a faulty item or if you are unhappy with your purchase we offer returns up to 14 days after purchase.
Items should be returned in pristine unused condition and in its original packaging.
A full refund minus the delivery charge (if any) and gift packaging will be issued.
Remember to keep your postage certificate from the post office as your proof of delivery.
Please allow up to 7 days for your returned items to be refunded or exchange item to be sent.
The refunded amount should be available in your bank account in approximately 5-10 business days depending upon the bank.
For returns or further information please contact us at firstname.lastname@example.org